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1. CONTENTS OF CONDITIONS FOR
OFFERING SERVICES FOR ACCOMMODATION AND MEDIATION
The general conditions for offering services are part of the contract between
GIOEL TRAVEL d.o.o., as authorized
agent, and the traveler who accepts the offered and choosed travel arrangement.
Everything that is listed in the general conditions represents a legal
commitment for the traveler, as well as for GIOEL TRAVEL
d.o.o.
GIOEL TRAVEL d.o.o. commits itself
to undertake all precautions to offer true information to its users. All the
information, data, and pictures related to the capacity of accommodation, GIOEL
TRAVEL d.o.o. collected from the most reliable suppliers of the accommodation
facilities. Even though all information is controlled by employees of
GIOEL TRAVEL d.o.o.,
GIOEL TRAVEL does not take any responsibility for mistakes, negligence, and
lack of promptness made by the suppliers of the accommodation facilities.
2. CATEGORY AND DESCRIPTION OF THE SERVICE
The
standards of accommodation, nutrition, service, are different in different
places and countries and cannot be compared. The information that traveler gets
on other selling points do not oblige GIOEL TRAVEL
d.o.o. more than services
listed on its Internet web page.
The
accommodation units are described according to the official evaluation given by
the local tourist organization at the moment of the issuance of the working
license.
If the traveler did not contracted a special room/apartment, he will accept any
offered accommodation listed on the Internet pages and price list. If possible,
GIOEL TRAVEL d.o.o. will try to meet additional requests of the traveler
regarding the accommodation (comfort, room view, preferable floor or ground
floor), but cannot guarantee to fulfill all additional requests.
3. CONTENTS AND PRICES OF ACCOMMODATION
All service prices are listed for each accommodation unit, and include those
services linked to the specific reservation for the unit desired.
Additional services
are services that are offered by the accommodation unit, but since
they are not included in the price, the traveler pays for them separately.
Additional services have to be asked for during the booking process, they have
to be paid additionally to the accommodation price and they will appear in the
final invoice.
The prices of the accommodation units are given in Euro, calculated in croatian
Kuna according to the exchange rate of the PBZ (Privredna banka
Zagreb
) on the day on which the invoice is carried out. If the
accommodation facility changes the prices, GIOEL TRAVEL d.o.o. retains the
right of changing the prices on Internet page.
4.
BOOKING REGISTRATION
All
requests for reservations are done electronically, by fax or personally in the
GIOEL TRAVEL d.o.o. office, by filling in the form that is available on GIOEL
TRAVEL d.o.o. website. When making the reservation, traveler has to provide
correct personal data and those of the persons traveling with him, requested by
the form. GIOEL TRAVEL d.o.o. is not responsible for the inaccurate data given
by the traveler during registration. In case of incorrect data (e.g. child
birth date) GIOEL TRAVEL d.o.o. holds the right to change the prices and to
claim the price difference payment on the spot.
5. RESERVATIONS AND PAYMENTS
With the payment of the reservation traveler confirms that he has studied and
understands „General conditions for offering services for accommodation and
mediation" and accepts it in full. With payment of the reservation, the
agreement becomes a legal obligation to the traveler as well as to GIOEL TRAVEL
d.o.o.
During
the reservation the traveler is responsible for giving all necessary data for
the reservation procedure. The reservation becomes valid only with the payment,
any other confirmation given in written or orally is not valid as a
reservation. For the reservation of service the traveler is required to pay 30%
of the full amount (if not requested otherwise by the offer) to make the
reservation valid. The traveler is required to pay the rest at least 30 days
before the start of using the service.
If the date of arrival is within 30 days it is necessary to pay 100% of the
amount for the requested and confirmed service. Payment is possible by bank
transfer to the bank account of GIOEL TRAVEL d.o.o. or on-line/off-line payment
by credit card. By using means of remote communication to dictate the number of
the credit car, the traveler is considered to understand „General conditions
for offering services for accommodation and mediation“. When there are less
then 30 days to arrival and the traveler must pay the entire amount, all the
payments must be effected not later then 5 working days
before the arrival.
After receiving full payment for the chosen service, the traveler will receive
by mail a voucher as confirmation of the contracted and paid services. The
voucher serves as a proof that the reservation of the service has been carried
out. The traveler has the obligation to give the voucher upon arrival to the
accommodation unit and on that
ground he will receive the reserved services. If the number of persons arrived
to the accommodation surpasses those listed on the voucher, the accommodation
facility has the right to refuse the accommodation to the travelers that are
not registered, unless they agree to pay on the spot all the additional charges
that may apply.
6. THE RIGHT OF GIOEL TRAVEL d.o.o. TO CHANGE
AND CANCEL
GIOEL TRAVEL d.o.o. commits itself
to assure to the traveler the accommodation in the reserved period, except in
case of exceptional circumstances / Act of God (war, disorders, strikes,
terrorist activities, sanitary troubles, bad weather, intervention of the
authorities etc.)
GIOEL TRAVEL d.o.o. can offer
changes to the reserved accommodation or cancel the accommodation completely or
partly, if before or during the time of the stay special circumstances appear
that can not be avoided or declined. However, if those special circumstances
had appeared during the time of the publication or selling of the program they
would have been the reason of canceling
the specific offer and refusal to confirm the accommodation in critical units.
If
the traveler pays the reservation that GIOEL TRAVEL
d.o.o is unable to fulfill (online or based on the wrong offer) the
traveler will be offered an alternative.
If GIOEL TRAVEL
d.o.o. has the possibility to offer the traveler an alternative, a
change of the reserved accommodation can be carried out only with the
permission of the traveler. The alternative must be of the same, or higher
quality than the one reserved initially. If the traveler accepts the
alternative, and it is more expensive than the initial offer, the traveler is
obligated to pay the difference. If the accepted alternative is cheaper, GIOEL
TRAVEL d.o.o will return the
difference to the traveler.
GIOEL TRAVEL d.o.o. has the
obligation to immediately inform all arriving travelers about changes to the
reservation or cancellation, and if no alternative accommodation can be found,
to refund the amount paid by the traveler less the administrative charges of
the agency.
7. THE RIGHT OF THE TRAVELER TO CHANGE AND
CANCEL
If the traveler wishes to change or cancel the reservation, it has to be in
written (e-mail, fax or letter) . By „change“ it is considered a change in the
number of persons, or change of the dates of travel, at least 30 days before
using the service. First change of the reservation, if it is possible without
extra expenses, will be made for free. For further changes the traveler will be
charged the expenses of 10 EUR per change. If the change of the reservation is
not possible, and the traveler cancels a confirmed reservation because of it,
lower mentioned cancellation conditions apply. Any change of accommodation unit
and any change within 30 days before using the service is considered a
cancellation of the reservation.
In case of cancellation of the previously confirmed reservation the
cancellation costs will be calculated from the date on which GIOEL TRAVEL
d.o.o. receives a written request for the cancellation, and it is as follows:
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For the cancellation up to 30 days prior the arrival, GIOEL TRAVEL
d.o.o. charges 15% of the full price of the reservation, a minimum of 20
EUR.
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For the cancellation in the period between 29 and 22 days prior the
arrival , GIOEL TRAVEL d.o.o.
charges 30% of the full price of the reservation, a minimum of 20 EUR
-
For the cancellation in the period between 21 and 15 days prior the
arrival, GIOEL TRAVEL d.o.o.
charges 50% of the full price of the reservation, a minimum of 20 EUR
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For the cancellation in the period between 14 and 8 days prior the
arrival, GIOEL TRAVEL d.o.o.
charges 80% of the full price of the reservation, a minimum of 20 EUR
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For the cancellation in the period between 7 and 0 days prior the
arrival, GIOEL TRAVEL d.o.o.
charges 100% of the full price of the reservation.
-
If the traveler does not arrive to the destination or cancels the
service of the accommodation after it began, GIOEL TRAVEL
d.o.o. charges the full price of the reservation.
If
the traveler has to cancel within 7 days before using the service,
GIOEL TRAVEL d.o.o. offers
the traveler a possibility to find a new user for the same reservation if it is
possible (this depends on the owner of the accommodation). In that case GIOEL
TRAVEL d.o.o. will charge the
traveler only for exchange expenses. The new user/traveler takes over all the
responsibilities from these "General conditions“.
If
the traveler does not arrive to the reserved accommodation within the midnight
on the first day of service and does not contact the GIOEL TRAVEL d.o.o. or the
accommodation unit, the reservation is retained cancelled and the above
mentioned cancellation policy will be applied. If the costs of the
accommodation are in fact higher than above mentioned cancellation expenses,
GIOEL TRAVEL d.o.o. has the right
to charge the traveler for the difference.
GIOEL
TRAVEL d.o.o. does not compensate to the traveler any expenses for visas or
other documents, caused by the reservation cancelled by the traveler.
8.
RESPONSIBILITY OF COMPANY
GIOEL TRAVEL
d.o.o.
GIOEL TRAVEL d.o.o. is bound to
make sure that all the services are carried out professionally as well as that
all the rights of the traveler are managed according to the common law in
tourism.
GIOEL TRAVEL d.o.o. is bound to
make sure that the traveler gets all the services included in the rented
accommodation and has to answer to the traveler in case of non-performance of
the services expected.
GIOEL TRAVEL d.o.o. will not be
responsible for the lack of a service that is caused by Act of God, or by
delays in transportation. In these cases the traveler is responsible for all
additional costs that may apply.
9. RESPONSIBILITY OF TRAVELER
The traveler commits itself to the following:
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to have on hand all valid travel documents. All costs for loss or theft of the
documents during the travel period are carried by the traveler.
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to respect the customs formalities, and the rules for the foreign currency of
the Republic of Croatia, as well as other countries visited during the travel.
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to respect the rules and regulations of the rented accommodation unit, and to
cooperate with the accommodation facility accordingly.
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upon arrival to the rented accommodation unit, the traveler is expected to
present the given voucher, where the number of persons and type of service to
be offered are specified.
In
case these obligations are disregarded, the traveler is responsible for all
additional fees that may apply. By the confirmation of the reservation the
traveler accepts to pay all the damages caused by him to the service provider
on the spot.
10. LUGGAGE
Luggage is carried at the risk of the traveler and therefore a luggage
insurance is recommended.
GIOEL TRAVEL d.o.o. is not
responsible for any damage or loss of luggage, for theft of luggage, or
valuables left in the accommodation unit. Reports for damage or loss of luggage
should be made to the accommodation facility and to the nearest police station.
11. TRAVEL INSURANCE
The prices on website do not include the package of travel insurance: insurance
against risks of accidents and diseases, travel insurance from loss or damage
of luggage as well as health insurance. We recommend to contact your insurance
company to cover this services.
12. COMPLAINTS
Every traveler, holder of the contract, has the right to complain to the
non-performance of the agreed service. If the services offered are not entirely
fulfilled, or below the quality standard, the traveler may require a partial
compensation by submitting a written complaint.
If the traveler is not satisfied with a specific situation upon arrival, he is
obligated to inform immediately the representative of service provider
(receptionist or owner of accommodation, etc.) as well as to inform GIOEL
TRAVEL d.o.o. or it’s representative immediately, giving explanation to his
dissatisfaction. The traveler should contact representative of service provider
first and try to get a satisfactory solution. The traveler is obligated to
cooperate with the service provider and GIOEL TRAVEL
d.o.o in good will to solve the problem on the spot. If the traveler
accepts a proposed solution on the spot, agency is not obligated to accept any
further complaints.
If the problem is not solved, within 8 days after returning from the trip
organized by GIOEL TRAVEL the client has to deliver a complaint in writing to
the headquarters GIOEL TRAVEL d.o.o.,
enclosing the written complaint, together with all documentation and
photographs which proves the complaint, by e-mail, fax or mail. GIOEL TRAVEL
d.o.o. will consider only complete and documented complaints received
within 8 days after the end of the reservation and will respond to it within
maximum 30 days.
While
the solving of complaint lasts, at most 30 days after the complaint is made,
the traveler will not use mediation of other person or other institution, or
giving information in the media. Also, during this period, the traveler agrees
not to sue.
The highest compensation regarding a complaint can be the amount of the
objected part of the service, but cannot cover already used services or the
complete amount for the accommodation used. That excludes the right of the
traveler to any compensation of non material or optimal damage. GIOEL TRAVEL
d.o.o can not be considered responsible for weather conditions, sea
cleanness or temperature, or other similar situations or events in various
destinations that are unsatisfactory but are not directly connected with
quality of the reserved accommodation unit (bad weather, bad beach, public
beach too far from the accommodation, traffic jams, theft or damage of property
etc.).
13.
CONDITIONS OF USING GIOEL TRAVEL d.o.o.
INTERNET PAGES
The
internet pages of GIOEL TRAVEL d.o.o. serve exclusively to inform the travelers
about the possibilities of accommodation based on descriptions and photos, to
control the availability of the desired accommodation and to make a
reservation.
All
the transactions on this web pages should be made by adults only. The traveler
takes a financial responsibility for transactions made by himself or made by
minors from his family. The traveler is responsible for his under age children
who use his personal data as well as for the authenticity and accuracy of the
data provided to us for the booking requirements and financial transactions.
14. COMPETENCE OF THE COURT OF JUSTICE
The traveler and the agency GIOEL TRAVEL d.o.o. will try to solve any disputes
in good will, however in case of a judicial dispute, the court of justice is
located in Rijeka, with relevant law being Croatian law.
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